Refund policy

At Parlour, we understand the importance of customer satisfaction. Our Returns Policy ensures you can shop with confidence — allowing for easy returns within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (no marks, including signs of makeup or fake tan), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@parlourgolfclub.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@parlourgolfclub.com.

Damage / faulty items

We work hard to ensure every piece arrives to you in perfect condition. However, in the unlikely case of an item being delivered as faulty, damaged or you have received the wrong item, we request that we are notified via email at support@parlourgolfclub.com within 14 days of delivery and we will be happy to provide you with a full refund.

When contacting us regarding a faulty or damaged item, please include a description of the fault, and upload an image. This will then be assessed by our customer service team and a free returns label will be provided. If the fault is noticed after wearing the item, please include this information when describing the fault in the email.

Faulty Refunds will be processed within 5 - 10 business days back to the original payment method once the return has been received by our team.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 - 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@parlourgolfclub.com.